Return & Refund Policy

At Zenkado, we aim to provide a reliable and transparent shopping experience for customers purchasing clothing and fashion products through zenkado.com.

This policy outlines our return, refund, and cancellation procedures.

1. Return Eligibility

Customers may request a return within 14 days of receiving their order for reasons including:

• Incorrect size, color, or product

• Damaged or defective items

• Products not matching their descriptions

• Items that do not fit or meet expectations

Returned clothing should be unworn (except for reasonable fitting), unwashed, and in its original condition, with tags attached where applicable.

These conditions do not limit statutory consumer rights.

2. Return Process

To request a return, please email service@zenkado.com with:

• Order number

• Reason for return

• Product photos, if applicable

Our support team will review your request and provide return instructions.

Please contact us before sending items back. Our company postal address is not necessarily the designated return address.

3. Refund Processing

Once returned items are received and inspected, eligible refunds will be issued to the original payment method.

We aim to process approved refunds within 5–10 business days, subject to applicable legal requirements.

Additional bank or payment provider processing time may apply.

4. Return Shipping Costs

• Customer preference or sizing issues: Customers are generally responsible for return shipping costs.

• Damaged, defective, or incorrect products: Zenkado will cover reasonable required return shipping costs for confirmed seller errors.

Applicable consumer protection laws take precedence.

5. Non-Returnable Items

Standard returns may be refused for:

• Clothing worn beyond reasonable fitting

• Washed, altered, or customer-damaged items

• Certain personalized or hygiene-sensitive products where lawful exceptions apply

Statutory rights regarding defective or incorrect goods remain unaffected.

6. Order Cancellation

Customers should contact us as soon as possible to request order cancellation.

Orders may be canceled before processing or shipment when possible. Once shipped, customers may request a return according to this policy and applicable law.

7. Contact & Company Information

Brand Name: Zenkado

Website: https://zenkado.com

Website Operator: HAIYING TECHNOLOGY LIMITED

Business License Entity: HAIYING TECHNOLOGY LIMITED

Postal Address: ROOM C05, FLAT A, 2/F, TONTEX INDUSTRIAL BUILDING, 2-4 SHEUNG HEI STREET, SAN PO KONG, HK

Email: service@zenkado.com

Customer Service: +852 47485827

For questions about returns, refunds, or cancellations, please contact our customer support team.

Zenkado is operated by HAIYING TECHNOLOGY LIMITED. We are committed to transparent shopping policies and reliable customer service.