Shipping Policy

At Zenkado, we aim to provide reliable shipping services for customers purchasing clothing and fashion products through zenkado.com.

This policy explains our order processing, shipping, delivery, and tracking procedures.

1. Order Processing

Orders are generally processed within 1–3 business days after payment confirmation, excluding weekends and public holidays.

Processing times may be extended during holidays, promotional periods, or high order volumes.

Once your order has been shipped, a confirmation email with tracking information will be provided.

2. Shipping Methods & Delivery Times

We offer shipping options based on destination and availability.

• Standard Shipping: 10–20 business days after shipment.

• Expedited Shipping: 5–10 business days after shipment, where available.

Shipping costs and available delivery options are displayed during checkout.

Delivery times are estimates and may vary due to carrier operations, customs clearance, or unforeseen circumstances.

3. Order Tracking

Customers will receive tracking information by email once their orders have been dispatched.

Tracking updates may take several business days to appear.

For shipping inquiries, contact service@zenkado.com.

4. International Shipping & Customs

International orders may be subject to import duties, taxes, or customs fees depending on the destination country.

Any additional charges not included at checkout are generally the customer's responsibility, where permitted by applicable law.

5. Delivery Issues

If your order is delayed, damaged, lost, or delivered incorrectly, please contact our customer support team.

Provide your order number and relevant shipping details so we can investigate and assist.

Delivery-related issues will be handled according to our policies and applicable consumer protection laws.

6. Shipping Address Changes

Customers should verify their shipping information before completing checkout.

If you need to modify your address, please contact us as soon as possible.

Address changes may not be possible once an order has been processed or shipped.

7. Contact & Company Information

Brand Name: Zenkado

Website: https://zenkado.com

Website Operator: HAIYING TECHNOLOGY LIMITED

Business License Entity: HAIYING TECHNOLOGY LIMITED

Postal Address: ROOM C05, FLAT A, 2/F, TONTEX INDUSTRIAL BUILDING, 2-4 SHEUNG HEI STREET, SAN PO KONG, HK

Customer Service Email: service@zenkado.com

Customer Service Phone: +852 47485827

For questions about shipping, tracking, or delivery, please contact our customer support team.

Zenkado is operated by HAIYING TECHNOLOGY LIMITED.